This week I got feedback that made me think. Paraphrased feedback was: "Our help desk is secure - we have MFA, biometrics, callbacks, fallback mechanisms. We're covered." They're right. They built something smart and safe. I built similar systems at previous companies. But it
By: Jon Welborn, Co-Founder of LastID One night in late 2024, my phone rang. My wife's name on the caller ID. I answered, and heard a man's voice. "Jon, listen carefully. I have your family. If you don't want them hurt, do exactly
By Matt Jezorek, Co-Founder of GetTrusted People think trust takes time. In incident response, I learned the opposite. When you walk into a crisis—whether it's a outage affecting millions of users or a compromised account with global impact—you have about 10 seconds to earn trust. If